Complaints Procedure – Estate Agency

At Hamish, we are committed to provide the highest quality experience to our customers. If for any reason we fall below our own very high standards, please let us know by contacting our team on 01463 250 000 with details about the issue. We will do our very best to remedy things and your feedback helps us improve as a business.

Stage 1: Raise your complaint to the agent

If you have a complaint about our service,or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaints. 

Stage 2: Writing your complaint letter

• Raise your complaint as soon as you become aware of an issue.
• Detail every issue you have and back this up with evidence. For example, if you have received a lack of communication, you will need to refer to the correspondence that has not been responded to.
• Clearly state the resolution you seek.

In according with the GDPR guidelines, we will retain (in electronic or paper form) all correspondence about your complaint for five years.